Resolve video import, audio, export and batch-processing problems.
All help pages
A video address will not load
Use an HTTP or HTTPS link to a video file, not a platform page, playlist, HLS stream or login-protected resource. Public sources normally stream through Cloudflare, which handles your IP address, full source URL and media without persisting the media. Range support is still required. Recognized local addresses and manually selected direct connections bypass the proxy; select direct connection for custom intranet domains. Direct sources must allow CORS and expose Content-Range. HTTP may be blocked by the browser.
Audio or encoding is unsupported
A file extension does not identify all of its codecs. Try another browser or a supported output format. The editor reports unsupported audio instead of silently removing it. When offered, compatible stereo export requires your explicit choice and does not preserve spatial effects. Muting deliberately removes every audio track.
The export is larger or storage is full
Re-encoding can produce a larger file; compression has no fixed reduction ratio. Try a lower resolution or smaller-file quality setting, then compare the actual result. Sources over 500 MiB or batches over 1 GiB use temporary local files when supported. Free disk space or process fewer files if storage is insufficient.
Canceling and batch failures
Batch files run one at a time. A failed file does not prevent the others from processing. Canceling does not offer an unfinished file for download. Download completed results before leaving or refreshing. If a remote session or signed link expires, remove the old item and import a valid link again.
