Diagnostics
Check browser capabilities and copy a limited report for troubleshooting.
All help pages
Run checks to prepare a report containing only the app version, capability results, proxy configuration status and local connection indicators. It excludes file names, saved watermark text, video URLs, tokens and browser identity. Copying does not send the report.
These checks use fixed sample configurations (720p video and stereo audio). API availability and codec support do not guarantee that a particular file can be processed. No video is read or uploaded. Temporary storage access and capacity are checked when exporting.
What is in the report
The report contains the application version, connection mode and browser capability checks. It does not include media, filenames, video addresses, watermark text or saved presets. Copying it does not send it anywhere.
Reporting a problem
Describe which tool failed and the steps that led to the error. Review the report before sharing it through the feedback form. Do not include private video addresses or access tokens.